CANCELLATION OF LESSONS BY CLIENT/STUDENT


The Student may postpone a session by giving at least 24 hours prior notice to the Tutor in which case, the Student has up 48 hours to reschedule and makeup the session with the Tutor based upon the availability of the Tutor.  All make-up sessions must be completed within 14 calendar days from the day of cancellation.  It is understood that emergencies do occur.  However, in those cases, the student/family is required to give the tutor a 2-hour notice and contact the TML office.  NO SHOWS by the family is an automatic forfeiture of the day’s session. 

**No refunds/credit on postponed sessions.


CANCELLATION OF LESSONS BY TUTOR

The Tutor may postpone a session by giving 24 hours prior notice to the Student in which no penalty shall be incurred by the family. At the time of notification, Tutor must offer an alternative time of availability to reschedule the postponed session. Please note that there is no refund/credit for postponed hours while a student is a current client.  Make-up sessions must be scheduled with the tutor.


LATE ARRIVAL

Fees are calculated according to the times stipulated in the schedule and NO adjustment shall be made for the time lost because of the late arrival of the student.

Any lost time as a result of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

The parent/guardian or an adult 21 years of age or older who can serve as the Designated Adult (DAS) Supervisor is required to be present for the duration of the session. If the parent/guardian or DAS must leave during any part of the session, the tutor is required to leave.  At no point during the session should a tutor be left alone with a student who is under the age of 18.


NO-SHOW POLICY

Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session.  No discount or refunds shall be given in respect of lessons not attended by the Student.

Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.

MISSED SESSIONS

Because the nature of the tutoring sessions is to improve academic performance, it is pertinent that the Student attends regularly and on time.  If there are 3 or more cancellations, no-shows, or tardies in any 2 month time frame, the client will be charged a $35 Convenience Fee for each 2 month occurrence.

PET POLICY

If there are pets located in the designated tutoring location, please make sure that they are placed in an area so as not to disturb the tutoring sessions.

INCLEMENT WEATHER

In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) we will leave it up to the discretion of the Client/Student and the Tutor as to whether or not a lesson will be held.  All clients have the option to use online tutoring as an option in lieu of cancellation due to inclement weather. Please communicate with your tutor on lesson days when there is inclement weather.  The Tutor shall reschedule the appointment at a time agreeable to both parties, should lessons be cancelled due to inclement weather.

TERMINATION

This tutoring agreement may be terminated/changed by either party at any time by giving the other party (14) ten days prior written notice.  If TML terminates the agreement, a refund may be given based on a pro-rated balance owed (if a balance is owed).  If Student changes the Learning Package, the original length of the agreement begins again.

REFUND POLICY

Please be aware that we have a No Refund Policy for all services.  Refund requests, including, but not limited to, those made by Students  who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honored.  Should you choose to cancel a prepaid Learning Package after attending your first session, you will be billed for the remaining amount of the Tutoring Package price.  Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family.  In these cases, official documentation may be required.

OBLIGATIONS OF THE STUDENT

The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.
The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.

OBLIGATIONS OF THE PARENT/GUARDIAN

The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
The parent/guardian is responsible for initiating any communication with the tutor.
The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.
The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.

NO WARRANTIES

While we endeavor to provide the best educational services possible, the Tutor & TML makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.

RELAXATION OF TERMS

No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.

AGREEMENT FOR PAYMENT

Payment shall be made before the start of a tutoring sessions OR Payment shall be made bi-weekly/monthly in advance.

*Must complete an ACH or credit card authorization form for monies to be automatically paid monthly

WHOLE AGREEMENT

This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.